Refund policy
Thank you for shopping with us. We want you to feel confident when placing an order. Please review the policy below regarding returns, refunds, replacements, and cancellations.
Returns
We accept returns within 45 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in its original condition
- The item must include original packaging and accessories
- Proof of purchase or order number is required
Items that are damaged due to misuse, improper handling, or normal wear are not eligible for return.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Customized or personalized products
- Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review the case and arrange a replacement, refund, or other appropriate solution.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The product has a verified manufacturing defect
We recommend using a trackable shipping service for returns.
Order Cancellations
Orders may be canceled before shipment. Once an order has shipped, it cannot be canceled and must follow the standard return process.
Contact Us
For return requests or support, please contact:
Email: support@koyamart.com